Sometimes things happen and you have to cancel or reschedule your appointment and that's OK. There is no fee if notification is given at least 24 hours prior to your appointment.

Notification that is given less than 24 hours prior to the appointment time will result in a 50% charge of the reserved service amount

Privacy Policy Effective Date: 11/01/2025

1. Overview New England Healing Arts (“we,” “our,” or “us”) and our affiliated branches—The Raven & Eye, Ebb & Flow Doula Care, The Empowered Wellness Project, and Empower Wellness Enterprises—respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, schedule a session, make a purchase, or subscribe to our communications.

2. Information We Collect We may collect the following types of information: • Contact Information: name, email address, phone number, and mailing address. • Service Information: appointment details, intake forms, and related notes or preferences. • Payment Information: billing details or transaction data (processed securely through third-party payment systems). • Communication Data: messages sent through forms, email, text, or other correspondence. • Website Usage Data: IP address, browser type, device data, and website activity through cookies or analytics tools.

3. How We Use Your Information Your information is used to: • Schedule and provide services, classes, and support sessions. • Process payments and send receipts or confirmations. • Communicate regarding appointments, reminders, or updates. • Send marketing materials you’ve opted into (such as newsletters or announcements). • Improve our website, offerings, and client experience. • Support nonprofit activities under The Empowered Wellness Project that align with our mission of accessibility and wellness equity.

4. Phone Number Privacy Policy (SMS Messaging) • Use of Information: We use your phone number to send SMS messages regarding your inquiry, appointment updates, or customer-care-related topics. • Data Sharing: Mobile phone information or opt-in data collected will not be shared, sold, or disclosed to third parties or affiliates for marketing purposes. • Opt-Out: Reply “STOP” to unsubscribe or “HELP” for assistance. • Message Disclosures: Message frequency varies. Message and data rates may apply. • Data Security: Your data is protected and retained only as needed to fulfill the purpose for which it was collected.

5. Data Sharing We do not sell or rent your personal information. We may share limited data only when necessary, with: • Trusted third-party vendors (such as payment processors, scheduling platforms, or email providers) who help us operate our business and are bound by confidentiality agreements. • Legal authorities, if required by law, court order, or government regulation.

6. Data Security We use appropriate administrative, technical, and physical safeguards to protect your personal data from unauthorized access, disclosure, or misuse. Sensitive data (such as payment information) is encrypted and processed through secure platforms.

7. Cookies & Analytics Our website may use cookies or analytics tools to enhance user experience and understand site traffic. You can disable cookies in your browser settings if preferred.

8. Your Choices and Rights You have the right to: • Access, update, or correct your personal data. • Request deletion of your data (subject to legal or recordkeeping requirements). • Withdraw consent for communications at any time by clicking “unsubscribe” in emails or replying “STOP” to texts. For any privacy-related requests, please contact us using the details below.

9. Policy Updates We may revise this Privacy Policy periodically. Any updates will be posted on this page with a new effective date. 10. Contact Information New England Healing Arts Affiliated branches: The Raven & Eye, Ebb & Flow Doula Care, The Empowered Wellness Project, and Empower Wellness Enterprises Email: connect@nehacollective.com Address: 1665 Hartford Ave, Suite 4, Johnston RI 02919

Please fill out the New Client Intake Form included in your appointment confirmation email at least 2 hours in advance of your session. Otherwise, you must arrive 10-15 minutes early to fill out the paper version at the office.

Failure to arrive for your appointment will result in a 100% charge of the reserved service amount.

Credit card must be kept on file to book and hold an appointment.

ut of respect and consideration of my time and other clients, please plan to be on time. Arrive 10-15 minutes early for any appointment in order to get the full time scheduled. If you arrive right on time or late, I can only give you whatever time remains of your appointment, and you will be responsible to pay the full length of the session you requested.

*This time is scheduled just for you and only you which is why I require a credit card on file to reserve and guarantee your appointment. However, it WILL NOT be charged unless you do not adhere to the Cancellation/No- Show policy.

IF YOUR CLASS OR WORKSHOP IS CANCELLED:

If for some reason a class or workshop is cancelled or rescheduled and those dates, times and location change in a way that makes it unworkable for to attend – you will receive either a refund of the full amount paid, or a credit for the full amount paid towards any future class or workshop.

IF YOU CHANGE YOUR MIND OR CAN’T ATTEND:

If you sign up for a class or workshop, then change your mind or can’t attend, we require 48 hours' notice. You have the option to of having someone else come in your place or receive a credit voucher towards any future class or workshop. If no notice is given, and you do not make prior to the class, there will be no further accommodations.

Are non-refundable. If you are relocating or having a medical reason that services can no longer be received, packages can be transferred to another individual. It is my commitment to help you get what you came for.